FAQs

Most Popular Questions

General Information
What types of bags do you manufacture?

We manufacture a wide range of bags, including backpacks, tote bags, duffel bags, laptop bags, travel bags, school bags, and customized corporate gift bags.

Where are your bags made?

All our bags are designed and manufactured at our state-of-the-art facility located in [City/Country]. We follow strict quality control procedures to ensure the highest standards.

Do you offer eco-friendly or sustainable bags?

Yes, we offer a range of eco-friendly bags made from materials like organic cotton, jute, recycled PET fabric, and biodegradable materials.

Customization & Branding
Can I customize bags with my company logo or design?
Absolutely! We specialize in custom manufacturing and branding. You can provide your logo, colors, and design preferences, and we’ll handle the rest.
What is the minimum order quantity (MOQ) for custom bags?
Our typical MOQ for customized orders is [insert number, e.g., 100] pieces. However, this may vary depending on the bag type and material.
Can I get a sample before placing a bulk order?
Yes, we provide prototype samples for your approval before starting mass production. Sample charges may apply, which are often refundable upon bulk order confirmation.
Ordering & Payment
How do I place an order?
You can place an order by contacting us directly through our website, phone, or email. We’ll guide you through the process step by step.
What payment methods do you accept?
We accept payments via bank transfer, credit/debit cards, and other secure payment gateways. For bulk or B2B orders, we also offer milestone-based payment terms.
Do you offer discounts on bulk purchases?
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Shipping & Delivery
Do you ship internationally?
Yes, we ship both domestically and internationally. Shipping charges and delivery times will depend on your location and the size of your order.
How long does it take to receive my order?
Lead times vary depending on the type of bag and order size. Typically, orders are fulfilled within 2–4 weeks. Custom orders may take longer.
Will I get tracking details after my order is shipped?
Yes, once your order is dispatched, we’ll provide you with a tracking number so you can monitor delivery status in real time.
Returns & Warranty
What is your return or refund policy?
Returns are accepted for manufacturing defects only. Please notify us within 7 days of receiving the product. Custom orders are non-refundable unless there is a quality issue.
Do your bags come with a warranty?
Yes, all our bags come with a standard warranty against manufacturing defects for a period of 6 months, depending on the product.
Sustainability & Ethics
Are your bags ethically made?
Yes, we are committed to ethical manufacturing. Our workers are paid fairly, and we maintain safe, compliant, and environmentally friendly production practices.
Do you use recycled or biodegradable materials?
Many of our products incorporate recycled or biodegradable materials. We are constantly innovating to expand our range of sustainable options.